Service
A real support among your project

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Icones_website_Solings_v1_SCOPING

Scoping
SECURE YOUR LEGACY RETIREMENT PROJECT

The scoping phase is a key step to secure the retirement of our Legacy System by SOLINGS.
The objectives of this phase is at first confirm the feasibility of the retirement by SOLINGS and to define the complete functional scope of the Legacy to replace and the specific connectors to adapt in our context.
Also, such project of obsolescence retirement is the opportunity to optimize and/or converge Business processes.

This scoping phase methodology is focused on workshops with Expert on Business Process, Legacy Systems and SOLING Architecture in order to address the following streams:

  • Scope of the Project in term of Process, Users and Data
  • Connectivity of the different data sources
  • Opportunity to converge and Optimize Business Process
  • User Experiences
  • Project Roadmap and Setup

The main deliverables are:

  • Business, Functional and Application Cartographies
  • Legacy Retirement Project Organization, Budget & Planning
Icones_website_Solings_v1_INTEGRATION

Integration
DEPLOY SOLINGS ON YOUR LEGACY DATA

Once the scoping has been defined, PERCALL offers you to implement your SOLINGS solution in order to successfully retire your Legacy Systems.

The PERCALL’s SOLINGS Integration service allows you to make your project happen while respecting the specifications and the constraints put forward by the scoping.

The implementation will adapt SOLINGS standard solution with our specificities in term of connectivities (to Source Data base) and Look & Feel (Enterprise Graphic chart).

Icones_website_Solings_v1_TRAINING

Training
Support your team to move forward

To secure the deployment on the new SOLINGS solution, PERCALL’s has develop E-learning module ready to be deploy in our Company. If you need a dedicated training plan, Percall Digital Learning Experts are able to define specific courses based on our Data and use cases and deploy a Digital Learning Platform to train all the users to this new Solution.
Icones_website_Solings_v1_SUPPORT

support
Take the best advantages of your solution

PERCALL‘s SOLINGS support service provides global support to help organizations maintain and grow their SOLINGS applications. This Support designates a mutualized team that is deployed on 5 levels of intervention to maintain the SOLINGS application in production.

Support

Analyze technical and/or functional incidents encountered by the use of your application, define the causes of their incidents and propose the appropriate solution.

Maintenance

Realize the development of corrections and evolutions of your application in order to guarantee the efficiency of your business processes (editor maintenance, corrective / preventive / evolutionary maintenance).

Operational
Monitoring

Anticipate bottlenecks and unwanted downtime, perceive and determine improvement tracks through data collection.

Prevention
(Robustness)

Provide a service dedicated to the architecture and the performances thanks to a personalized follow-up, in order to guarantee the durability of your application in front of the evolution of its technical environment or without use.

Operational
Services

Industrialize and carry out operations of deployment and maintenance in operational conditions (environments management, application / system / interfaces operation).